Refund policy

 

Returns Policy — Enissia

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Non-returnable items include:

  • Gift cards

  • Downloadable software

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Only partial refunds may be granted in certain situations, such as:

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company — it may take some time before your refund is officially posted

  3. Contact your bank — processing times may vary

If you’ve done all of this and you still have not received your refund, please contact us at:
📩 contact@enissia.com

Sale Items

Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at:
📩 contact@enissia.com

and send your item to:
📍 1209 MOUNTAIN ROAD PL NE STE N, ALBUQUERQUE, NM, 87110, United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver and they will be informed of your return.

Shipping Returns

To return your product, you should mail it to:
📍Rue du Village 63A, 1070 Anderlecht

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.