Shipping policy

Shipping Policy — Enissia

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
During peak periods (sales, new drops, holidays), processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking number.

2. Shipping Destinations

We currently ship to:

Belgium
Europe
International destinations (where available)

We deliver to home addresses and, when available, to pickup points, depending on the options shown at checkout.

If your country is not available at checkout, please contact us at contact@enissia.com.

3. Estimated Delivery Times

Delivery times are estimates and may vary depending on the carrier, destination, and external conditions.

Belgium

Estimated delivery: 1–3 business days

Europe

Estimated delivery: 3–7 business days

International

Estimated delivery: 7–15 business days

Please note that delivery times may be longer during peak periods or customs processing.

4. Shipping Rates

Shipping fees are calculated and displayed at checkout based on your location, delivery method, and the weight of your order.

5. Order Changes & Cancellations

Once an order has been placed, it cannot be cancelled or modified after it has been shipped.
If you need to update your order details, please contact us as soon as possible at contact@enissia.com.

6. Tracking Your Order

All shipped orders include tracking whenever available.
You can track your package using the tracking link provided in your shipping confirmation email.

If you haven’t received your tracking email, please contact us at contact@enissia.com.

7. Pickup Point Delivery

When available, you can choose delivery to a pickup point at checkout.

Once your parcel arrives, you will receive a notification from the carrier with pickup instructions.
You must collect your order within the timeframe indicated by the carrier.
If the parcel is not collected on time, it may be returned to us.

If a parcel is returned to us due to non-collection, additional shipping fees may apply to resend the order.

8. Incorrect Address or Pickup Point Selection

Please ensure that your shipping details are correct when placing an order, including your selected pickup point (if applicable).

If an order is returned to us due to incorrect information or non-collection, the customer may be responsible for additional shipping costs to resend the package.

9. Delays, Lost Packages & Force Majeure

We are not responsible for shipping delays caused by carriers, weather, customs, or other circumstances beyond our control.

If your package appears lost or hasn’t moved for an extended period, please contact us at contact@enissia.com and we will do our best to assist you.